About Us
Finding the right partner to share the responsibilities for planning, building and operating your network is critical to ensuring a long-term competitive advantage.
IncrediTek is a premier Value Added Reseller and Service and Support Company that gives your carrier-class network a reliable partner. IncrediTek maintains a professional, highly trained, and disciplined force of engineers and installers to provide it’s program management, asset management, engineering, installation, provisioning, commissioning, kitting, maintenance support services and more. Our customer commitment is set in stone: provide top of the line services with the highest level of integrity, workmanship and quality from start to finish.
Headquartered in Belcamp, Maryland, Increditek, Inc. is a Service Disabled Veteran Owned Business (SDVOB) that deploys throughout the United States for some of the country’s largest service providers.
The IncrediTek Difference
- Extensive expertise
- Flexibility
- Proven solutions and processes
- Sense of urgency – “we watch the clock so you don’t have to”
- Customer focus
Committed To Supplier Diversity
IncrediTek's commitment to diversity encompasses every part of our business. We have experienced the benefits that come from working with locally owned businesses in the communities in which we operate. It's a win for the community and a win for business – yours and ours.
We have more than doubled our sales volume with minority, women and service disabled veteran owned suppliers in the last year and we continue to search for qualified businesses to work with.
We know how hard it can be for a small business with a great idea to find the right door to knock on. IncrediTek's dedication to Supplier Diversity hopefully makes it easier for us to find one another. Contact us today for more information.
Adam Pattisall
Adam Pattisall, President and Chief Executive Officer, founded IncrediTek in 2004 and has grown the company from one employee to 43 dedicated professionals operating nationwide. IncrediTek is one of the nation’s premier Value Added Reseller and Telecom services companies. With over 30 years of experience in the Telecom industry, Mr. Pattisall worked at Lucent Technologies and was the Optical Sales lead for the Verizon account. He was promoted several times while working at Lucent Technologies and held the title of Director of Customer Service and Support for the Metro Optical Networking Group before founding IncrediTek. Prior to joining Lucent Technologies Mr. Pattisall held the position of Director of Global Customer Service and Support for Chromatis. He is credited with establishing several patents for products that continue to be used in the Telecom industry today. Mr. Pattisall also served as Director of Worldwide Service and Support for CIENA Corporation from 1995 through 1999, and also worked for Fujitsu. Mr. Pattisall proudly served in the United States Army from 1987 to 1992 in its Satellite Communications Program. During his time in the military he held the rank of Sergeant from 1988 to 1992 in the Okinawa, Japan Battalion.
Oliver "Buzzy" Bell
Oliver (Buzzy) Bell is Director of MD/DC/VA Installation Services; he joined IncrediTek in 2014. He is responsible for the day to day installation activities ensuring jobs are completed on schedule with quality workmanship. He communicates regularly with customers and ensure any questions or issues that arise are immediately addressed. Prior to joining IncrediTek, Buzzy had a long-distinguished career in Sales. Buzzy holds a Bachelor of Science degree from West Chester State College.
Gus Toudouze
Gus Toudouze is the Operations Manager for Increditek’s New Jersey market. He works closely with customer field engineers and senior managers to ensure assigned projects are completed with quality workmanship and on schedule. He manages two foremen and their installation crews as well as Increditek’s New Jersey warehouse operations. He joined Increditek in 2011 with previous operations and project management roles in the telecom industry for over 20 years (Fujitsu/AFL Telecom/Comcast). Gus holds a bachelor’s degree in Management from Southwest Texas University and a master’s degree in Business and Computer Resource Information Management from Webster University. He is also a 22-year veteran of the United States Air Force with positions ranging from Intelligence Operations, Missile Operations and Satellite Communications Operations.
Rick Zimmerman
Rick Zimmerman, Director of Quality Assurance, oversees the daily operations for IncrediTek’s Quality Department and supports Engineering and Installation services. Before taking his position in Quality Assurance, Rick directed the day to day field operations for IncrediTek in Washington DC, Southern Maryland, and Western Maryland. Prior to joining IncrediTek in 2007, Rick managed field logistics, safety, warehousing and field operations at LISN/ORIUS. Rick attended the LISN School for Telecom Basics, and earned certifications in Level 3 Installation, and Power Installation.
Casey Morris
“My team has worked together for our entire telecom career. This foundation has given us the knowledge and experience to tackle every type of Telecom technology that emerges in the market.”
Casey leads the National Power Division of IncrediTek. Together with 19 years of telecom experience, Casey specializes in Telecom power including expertise in all facets of telecom such as Toll, Switch, DAS, oDAS, LTE and Small Cell Technology. C"Casey and his team have earned a reputation for achieving superior quality, meeting customer time frames and being available 24/7 for any emergency his customers may encounter.
Scott Williams
Scott Williams, Director of PA/OH/WVA Operations, manages IncrediTek’s business operations in support of major wireline and wireless carriers throughout Pennsylvania, Ohio, and West Virginia. Scott began his telecommunications career in 1999 and has over 20 years of experience in business development, program and project management, material procurement and logistics, quoting, engineering, installation, testing, and quality control systems. Scott joined IncrediTek in 2015 and established IncrediTek’s Pennsylvania installation, engineering, and logistics teams. Scott attended Penn State University concentrating on Information Sciences and Technology.
Pamela Pippin
Pam Pippin, Chief Financial Officer, is responsible for developing and overseeing the corporation’s financial planning, tax planning, accounting processes and developing human resource initiatives. Ms. Pippin has more than 30 years of experience in a finance capacity, serving as Controller of a healthcare organization, Director of Finance for a non-profit organization and Vice President of Finance for an international manufacturing company. Ms. Pippin is a Certified Public Accountant and received her Bachelors of Science in Accounting from the University of Delaware. She is a member of the American Institute of Certified Public Accountants.
Brian Eisenhuth
Brian Eisenhuth is a telecommunications and operations professional with nearly three decades of industry experience spanning technical support, quality engineering, logistics, reseller services, IT operations, and organizational standards initiatives.
Brian began his telecommunications career in 1997 with CIENA Corporation as a Quality Engineer, where he was responsible for the inspection and testing of Dense Wavelength Division Multiplexing (DWDM) systems prior to shipment to customers. In 1999, he was promoted to Senior Technical Support Engineer, taking on responsibility for troubleshooting customer issues and installing CIENA’s next-generation products throughout the United States.
In 2007, Brian joined IncrediTek as Director of Value Added Reseller (VAR) Services, a position he held through the conclusion of the contract. In this role, he oversaw the day-to-day operations of reseller agreements involving Verizon, Alcatel-Lucent, and IncrediTek. His responsibilities also included managing IncrediTek’s logistics operations, overseeing the process from material ordering and receiving through field delivery for our MD, NJ, VA and PA warehouses.
As his role evolved, Brian took on additional strategic responsibility for the company’s IT department and played a key role in overseeing IncrediTek’s standards initiatives, including TL9000 and ISO 9001:2000, from 2007 through present.
Throughout his career, Brian has demonstrated a strong combination of technical expertise, operational leadership, customer support, logistics management, and strategic organizational oversight. His experience across telecommunications, technology, quality systems, and business operations provides him with a broad perspective on delivering reliable solutions while maintaining high standards of performance and service.
Chris Giunta
Chris Giunta is an accomplished telecommunications executive with extensive experience in engineering, installation, testing, commissioning, and field operations. As Chief Operating Officer, Mr. Giunta provides strategic and operational leadership across the organization, overseeing the execution of engineering and installation activities while driving operational efficiency, quality, safety, and customer satisfaction.
With a career built from the field up, Mr. Giunta brings a hands-on understanding of telecommunications infrastructure and the operational requirements necessary to successfully execute complex projects. His experience includes site surveys, engineering and installation specifications, methods of procedure, field installation, equipment testing, turn-up, commissioning, quality assurance, and the development of standards and procedures that support consistent project delivery.
Mr. Giunta began his telecommunications career with Verizon as a Central Office Technician supporting Central Office Equipment Installation, Testing, and Turn-Up. In 2006, he joined AFL Communications as a Lead Installation Technician, further developing his expertise in telecommunications installation and field operations. In 2008, Mr. Giunta accepted a Lead Installation Technician position with IncrediTek, where his technical knowledge, field experience, and leadership abilities led to his promotion to Director of Engineering in early 2012.
Throughout his career, Mr. Giunta has combined technical expertise with operational leadership, providing a valuable connection between engineering, project management, field installation, testing, and executive management. His field-based background gives him a practical understanding of how engineering decisions affect safety, productivity, quality, schedules, costs, and the customer experience.
As COO, Mr. Giunta is focused on strengthening operational performance, developing and supporting high-performing teams, improving processes and accountability, and ensuring that engineering, installation, and testing operations work together effectively to deliver safe, high-quality telecommunications solutions for customers.
Contact Us
Corporate Headquarters:
1205 Belmar Drive
Belcamp, MD 21017
Phone: 410-273-0360
Fax: 410-273-0362
Sales Inquiries:
Matthew Eisenhuth
Director of Program Management
Email us at sales@increditek.com
Media Inquiries:
mediarelations@increditek.com
ISO 9001
IncrediTek is proud to meet and exceed the standard.
Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability.
When products and services meet our expectations, we tend to take it for granted and fail to appreciate the role of standards. However, when standards are absent, we soon notice. We care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous.
When products, systems, machinery and devices work well and safely, it is often because they meet standards. And the organization responsible for many thousands of the standards that benefit the world is the International Organization of Standardization (ISO).
